Privacy Policy
At Souk Cosmetics, we respect your privacy and are committed to protecting the personal data you share with us when buying Moroccan organic beauty products—whether wholesale or private label.
Last updated: September 15, 2025
This Privacy Policy describes how Souk Cosmetics (“we”, “our”, or “us”) collects, uses, stores, and discloses personal information when you visit soukcosmetics.com, contact us by WhatsApp, email, or place a wholesale or private-label order. By using our site and services, you accept the practices described here.
1. Information we collect
We collect information that helps us process orders, provide customer service, and improve our products and services. This includes:
- Personal information: name, company name, email, phone number, billing and shipping addresses provided when you contact us or place an order.
- Order details: products ordered, quantities, shipment instructions, invoice data, and VAT/tax ID for B2B transactions.
- Payment information: processed securely by trusted payment partners; we do not store full card numbers.
- Technical data: IP address, browser, device type, and cookies used to improve the site experience.
2. How we use your information
- Processing and fulfilling wholesale, retail, and private-label orders.
- Managing shipments and communicating delivery updates.
- Responding to inquiries and providing customer support via email, WhatsApp, or phone.
- Improving our website, product offerings, and tailoring marketing (only if you opt in).
- Complying with legal obligations such as customs and tax reporting.
3. Data protection & security
- Data submitted on our website is encrypted with SSL/TLS (look for https://).
- Payments are handled by PCI-compliant payment gateways.
- Personal information is restricted within our team to essential staff only.
4. Cookies & tracking
We use cookies to improve performance and personalize your experience. They help remember preferences, keep you logged in, and analyze site usage. You can disable cookies in your browser, but some site functions may not work properly.
5. Sharing your information
- Shipping partners: to deliver your orders (name, address, phone only as required).
- Payment processors: to complete transactions securely.
- Legal/regulatory authorities: when required by law, e.g., customs.
6. Your rights
- Request access to personal data we hold about you.
- Request corrections or updates.
- Request deletion (subject to legal retention requirements).
- Opt out of promotional communications.
7. Changes to this policy
We may update this page occasionally to reflect legal requirements or new processes. The most recent version will always be published here.